Politique de confidentialité
Last updated: January 30, 2025
PROCESSING OF PERSONAL DATA
At Boost Company s.r.o., ID: 19094043, Vlkova 532/8, 130 00 Prague (hereinafter referred to as "we"), we pay great attention to the protection of personal data. In this document, you will find information about what personal data we process, especially concerning our customers and users of our website ZenBudBalls, on what legal basis the processing occurs (whether based on consent or another legal reason), for what purposes we use the data, to whom we may pass it on, and what rights you have in relation to the processing of your personal data.
WE PROCESS THE FOLLOWING PERSONAL DATA:
- Identification data – first and last name, username, and password.
- Contact data – data that allows us to contact you and process an order: e-mail address, phone number, residential address.
- Your settings – data in your account, including saved addresses and newsletter preferences.
- Order data – information about the products you order, payments (including payment account number), complaint data, and information about your loyalty points (if used).
- Product review data – information you provide in product reviews on our website.
- Website behavior data – products and services you view, links you click on, and information about your device: IP address and location derived from it, device identifier, technical parameters (operating system and its version, screen resolution, browser type and version), and data obtained from cookies and similar technologies.
- Behavioral data related to our communications – times of message openings, device data from which you read messages (IP address, location, device identifier, technical parameters such as operating system, screen resolution, browser type and version), and data obtained from cookies and similar technologies.
IN THE COURSE OF OUR OPERATIONS, WE PROCESS PERSONAL DATA FOR VARIOUS PURPOSES AND TO DIFFERENT EXTENTS:
- Without your consent – based on contract fulfillment, our legitimate interest, or compliance with legal obligations.
- With your consent – when consent is required for data processing.
The type of processing we can perform without your consent depends on the purpose of the processing and your status in relation to us – whether you are just a visitor to our website, a registered user, or making an order.
IF YOU VISIT OUR WEBSITE
1) Use of cookies
When you visit our website ZenBudBalls, we store and later read small files, such as cookies, on your device. A cookie is a small file containing letters and numbers that we store in your internet browser or on your computer's hard drive.
Some cookies allow us to link your actions while browsing our site from the moment you open a web browser window until you close it. These cookies are deleted once you close the browser window. Others remain on the device for a specified period and are activated each time you visit the website that created the particular cookie.
We also use pixel tags (also known as web beacons), which are small images that function similarly to cookies. Unlike cookies, which are stored on your computer’s hard drive, pixel tags are a permanent part of the website.
For simplicity, in this document, we will refer to all these technologies as cookies. We not only store cookies on your device but also read cookies that our website has previously stored on your device.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
Children’s Data
We do not sell our products to children. Our products are intended only for individuals aged 18 and older. If we become aware that we have collected or processed personal data from a person under the age of 18, we will take all reasonable steps to delete such information.
If you become aware that a minor has provided us with their data, please contact us at zenbud.eu@gmail.com.
Security and Retention of Your Information
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, loss, or destruction.
We retain your personal data only for the period necessary to fulfill the purposes of processing or as required by law.
After the retention period expires, the data is either anonymized or securely deleted.
Complaints
If you believe that the processing of your personal data violates applicable law, you have the right to file a complaint:
- By contacting us – we are ready to review your request and take necessary actions. Contact e-mail: zenbud.eu@gmail.com.
- With the data protection authority – depending on your jurisdiction, you may file a complaint with your local data protection authority.
International Users
If you are located outside the European Union, please note that your personal data may be processed and transferred to the EU, where our servers and operational centers are located.
We comply with the General Data Protection Regulation (GDPR) and take measures to ensure an adequate level of data protection in accordance with legal requirements.
If you use our website ZenBudBalls from outside the EU, you agree to the possible transfer and processing of your data within the EU.
Contact
If you have any questions regarding the processing of your personal data, please contact us:
📧 E-mail: zenbud.eu@gmail.com