Terms and Conditions

Effective Date: 13.02.2025

Welcome to ZenBudBalls (hereinafter referred to as the "Store"). By purchasing products from our online store https://zenbudballs.com, you agree to these Terms and Conditions. Please read them carefully before placing an order.

1. General Provisions

1.1. This online store is owned and operated by Boost Company s.r.o, ICO: 19094043, registered at Vlkova 532/8, 130 00 Prague.
1.2. By using our website, you agree to comply with these terms.
1.3. We reserve the right to modify these terms at any time. Changes take effect immediately upon publication on the website.

2. Orders and Payment

2.1. Placing an order in our store means you accept the prices and product descriptions.
2.2. We accept the following payment methods:

• Bank transfer/invoice payment
• PayU payment service (Visa, Mastercard, BLIK)
  2.3. All prices are listed in euros (EUR) and include taxes.
  2.4. We reserve the right to cancel orders in case of pricing errors or product unavailability.

3. Shipping and Returns

3.1. We deliver to the following countries:
Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Liechtenstein, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland.
3.2. Estimated delivery times:

• Standard Shipping: 2–5 business days (domestic) / 5–10 business days (international).
• Premium Shipping: 1–3 business days (domestic) / 3–7 business days (international).
  3.3. The customer is responsible for providing an accurate shipping address.
  3.4. Returns and exchanges are accepted within 14 days of receipt. For more details, please refer to our Refund Policy.

4. Warranty and Liability

4.1. We guarantee that our products match the descriptions provided on the website.
4.2. We are not responsible for any damages caused by improper product use.
4.3. If you receive a defective product, please contact us at zenbud.eu@gmail.com to resolve the issue.

5. Privacy Policy

5.1. Your personal data is processed in accordance with our Privacy Policy.
5.2. We use cookies to improve website functionality. Learn more in our Cookie Policy.

6. Dispute Resolution

6.1. In case of disputes, both parties will strive to resolve them amicably.
6.2. If an amicable resolution is not possible, the dispute will be referred to the court of the company's registered office.

7. Contact Information

For any questions regarding these Terms and Conditions, please contact us:
📧 Email: zenbud.eu@gmail.com
📍 Address: Vlkova 532/8, 130 00 Prague